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Approachable and extremely professional

Posted By Jamolily333

"Approachable and extremely professional"

About: Ophthalmology / Eye Casualty and Orthopics

(as a service user),

Was in the department this afternoon with my brother. The department was extremely busy and staff were obviously under pressure. However they weren’t phased by how busy it was.

Every staff member from admin, domestic, nursing & doctors were polite, friendly, approachable & extremely professional. Valsamla & Ninthina (apologies for not getting names correct) the two nurses were lovely, they went above and beyond.

They were still smiling when we were leaving the department at 21.45 hours after I’m sure they should have finished. 

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Responses

Response from Adam Wright, Service Manager, Ophthalmology Services, Belfast Health and Social Care Trust 6 days ago
Adam Wright
Service Manager, Ophthalmology Services,
Belfast Health and Social Care Trust

Submitted on 30/05/2025 at 14:13
Published on Care Opinion at 14:13

Dear Jamolily333,

Thank you for your kind feedback regarding the staff in Eye Casualty. The team work under immense pressure every day whilst delivering safe and compassionate care.

I will be sure to pass this on to all of the team who will be delighted to read this.

Regards

Adam

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