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Kindness of staff

Posted By Felicia

"Kindness of staff"

About: University Hospital Monklands / General Medicine (Wards 2, 10 and 17)

(as a friend),

On behalf of a patient the ward manager was very professional as well as kind and knowledgeable. All the staff were very person centered, nothing was too much trouble. Good updates given to patients and family.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 5 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 06/06/2025 at 16:04
Published on Care Opinion at 16:04

picture of Jennifer Montgomery

Dear Felicia,

Thank you for sharing your friends experience at University Hospital Monklands, General Medicine.

I am delighted to hear that they received excellent care while admitted and found the staff to provide person centred care.

I will ensure your kind words are passed on to the whole team who I am sure will be delighted to hear this.

Best Wishes,

Jenni

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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