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Made a very challenging day that little bit easier

Posted By phasecf95

"Made a very challenging day that little bit easier"

About: Royal Hospital for Children (Glasgow) / Day surgery

(as a service user),

My son was in ward 1B for day surgery.

He doesn’t cope well within hospital environments and I cannot fault the care, compassion, patience and complete understanding from all staff involved. It was a stressful and emotional day for not only my son but myself and the outstanding patient care from everyone was so reassuring and so appreciated!

A very special thanks to Sarah and Lorna, who both went above and beyond for my son and deserve the recognition! They definitely made a very challenging day that little bit easier.

Thank you to all!

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Responses

Response from Suzanne Pearson, Senior Charge Nurse, Wards 1A and 1B, Royal Hospital for Children, NHS Greater Glasgow and Clyde 2 months ago
Suzanne Pearson
Senior Charge Nurse, Wards 1A and 1B, Royal Hospital for Children,
NHS Greater Glasgow and Clyde

Senior Charge Nurse

Submitted on 03/06/2025 at 16:25
Published on Care Opinion at 16:25

Hi phasecf95

Thank you for leaving such great feedback about your recent stay. It is always a stressful time bringing your child into hospital and I hope your son has recovered well at home.

I will pass on your kind words to the team but especially to Lorna and Sarah.

Once again thank you for your comments.

Kindest regards

Suzanne Pearson

Senior Charge Nurse

Ward 1A/B,RHC

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Response from Catherine Shields, Operational Service Manager, Oral Health Directorate, Public Dental Service, NHS Greater Glasgow and Clyde 2 months ago
Catherine Shields
Operational Service Manager, Oral Health Directorate, Public Dental Service,
NHS Greater Glasgow and Clyde

Submitted on 09/06/2025 at 17:11
Published on Care Opinion at 17:11

Dear phasecf95

Thank you so much for your heartfelt feedback. I am truly grateful that you took the time to share your experience, and so pleased to hear that your son received the care and support he needed during what was clearly a very challenging day for both of you.

I understand how difficult hospital visits can be, especially for young patients who find the environment overwhelming. It’s incredibly reassuring to know that the Public Dental Service team’s compassion, patience, and understanding helped make the experience a little easier.

A special thank you for highlighting Sarah and Lorna—your kind words will mean so much to them, and I will be sure to pass you feedback onto them.

I would like to wish your son a smooth and speedy recovery after his dental treatment.

Best Wishes

Catherine

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