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Nothing but prasie for every member of staff

Posted By Browning56

"Nothing but prasie for every member of staff"

About: University Hospital Wishaw / Endoscopy

(as the patient),

I have nothing but praise for every member of staff I seen from check in to After care nurses during my visit. Everyone showed total professionalism, care and empathy. I would like to mention Mr Chung the Endoscopist who performed the procedure assisted by Nurses Helen and Sarah and overseen by List Consultant Ms Macdonalds.

I was put at ease immediately and thankfully everything went without any problems. A First Class performance from a fantastic team. Having had previous experience in the past with the procedure this was by far the best care I have received by far. Thankyou everyone involved and special thanks to Mr Chung.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire last month
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 04/06/2025 at 00:03
Published on Care Opinion at 00:03

picture of Jennifer Montgomery

Dear Browning56,

Thank you for sharing your experience of University Hospital Wishaw, Endoscopy.

I am delighted to hear that you had excellent treatment from all staff during your appointment with us from arrival to discharge. I am glad that you were well looked after and I am sure the great care would have been very reassuring for you.

I will ensure that your kind words are passed on to the whole team who I am sure will get a real boost from hearing your feedback.

I hope you are recovering well.

Best Wishes,

Jenni

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