"We have been met with validation, support, reassurance"

A wee shout out to Maddie, Forth Valley, Health Visitor…

We’ve been facing a really difficult time the last few months unable to help our 6 month old with uncontrolled, painful flare ups of eczema. As first time parents we have been so anxious and worried and Maddie has been in our corner, fighting for our girl every step of the way! She has been just an email or phone call away always so reassuring and sympathetic, understanding the stress we have felt. Maddie at every point has been proactive, linking with the appropriate specialists ensuring the best possible care for our baby.

We understand health visitors are so stretched with huge work loads and can’t stress how much we appreciate Maddie’s time and dedication given that our daughter was not due any visits in the past 2 months while this has developed. Maddie’s time, compassion and care couldn’t be more appreciated.

Outwith our recent concerns Maddie has always been cheery, supportive, reassuring and kind in her every visit which as an anxious first time Mum goes a very long way. Any concerns we have had about our daughter have been met with validation, support, reassurance and action including referrals to outside agencies and access to appropriate resources/guidance, always free from any dismissal or judgement.

A huge thank you is not enough for her service (and I’m sure all of our additional worries she will address with kindness as our daughter grows into the next challenges).