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I was given excellent care

Posted By libragj67

"I was given excellent care"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

I would like to thank the Primary Care Out of Hours (PCOOH) service and NHS24 when I had to attend for an appointment due to increasing abdominal/back pain. NHS24 answered my call within 10 minutes and I spoke to a call handler then a nurse both of whom were very professional and helpful in accessing my condition.

I then received a call from the PCOOH service and given an appointment time for Douglas Street, Hamilton.

When I arrived for my appointment the reception staff (Alistair and Janice) were very welcoming and Laura the HCSW who carried out observations was professional and explained all the procedures thoroughly.

I was then seen by Dr Nugent who was very attentive, listened to my concerns and then gave me excellent advice and ongoing treatment.

Thank you once again to the team in PCOOH, Douglas Street, Hamilton. despite them being extremely busy I was given excellent care. 

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Responses

Response from Michael Coates, Doctor, South Lanarkshire University Health and Social Care Partnership 3 days ago
Michael Coates
Doctor,
South Lanarkshire University Health and Social Care Partnership

Submitted on 02/06/2025 at 15:41
Published on Care Opinion at 15:42

picture of Michael Coates

Dear libragj67,

Thank you for taking the time to share your recent experience of NHS Lanarkshire Out of Hours Service. I am sorry to hear that you required our help however I am delighted that you were pleased with the standard of care you received from all members of our team. I will pass on your kind comments to those involved and I hope that you are well on the way to making a good recovery.

With kind regards

Michael Coates

Clinical Director NHS Lanarkshire Out of Hours Service

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 3 days ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 02/06/2025 at 17:53
Published on Care Opinion at 17:53

Dear libragj67

Thank you for sharing your story on Care Opinion, I was sorry to learn you had cause to contact the 111 service when you were feeling unwell. I hope you are now feeling much better following your appointment at the Out of Hours service in Hamilton.

I reply on behalf of NHS 24, it was great to read you felt supported when calling the 111 service, and that the agents you spoke to were helpful and kind. If you wish to share some further information with me, including your Care Opinion username, I can locate the staff members you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for your kind words.

Laura

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