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"Staff going above and beyond"

About: University Hospital Monklands / Day Surgery

(as the patient),

I was recently a patient on the Day Surgery Unit, and can I just say I witnessed two staff members going above and beyond to look after another patient.

I would like to praise nurse Jack and csw Sandra. What became an emergency situation that they noticed a patient deteriorating they were both professional (csw Sandra noticed a difference in patient and flagged it up to staff nurse Jack that she noticed a change in patient.)

Jack and Sandra were polite and  professional. Staff members like Jack and Sandra go the extra mile and they are never recognised in the great work they do on the ward. It is staff members like jack and Sandra and their colleagues are never recognised or praised for the hard work they do

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Responses

Response from Claire Inch, Senior Charge Nurse, Day Surgery/ Endoscopy Unit, NHSL last month
Claire Inch
Senior Charge Nurse, Day Surgery/ Endoscopy Unit,
NHSL
Submitted on 29/05/2025 at 17:37
Published on Care Opinion at 17:37


Dear Joanne462

Thank you for taking the time to provide feedback on your recent visit to Day Surgery Unit. I am delighted to hear the staff were supportive, caring and provided excellent patient centered care.

I will pass on your lovely comments to all staff, but especially Jack and Sandra. I am sure they will get a real boost in hearing your feedback and recognition.

I hope you are recovering well

Kind regards

Claire

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