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"Everyone deserves applause for the brilliant job they do"

About: Queen Margaret Hospital / Endoscopy

(as the patient),

I would like to extend my heartfelt thanks and appreciation to the entire Endoscopy Department at Queen Margaret Hospital Dunfermline, NHS Fife. I was admitted for a procedure under the care of Dr. Sengupta due to concerns about bleeding in my bowel and an abnormally high qFIT test. From start to finish, my experience was exceptional and I can't thank enough for the care i received.

Dr. Sengupta performed the procedure with outstanding skill and professionalism. His kindness and consideration truly stood out, and I felt reassured throughout the entire process. I am deeply impressed by his expertise and compassionate approach.

The nursing staff were equally wonderful—kind, supportive, and attentive. I arrived feeling very tense and petrified, but one nurse in particular, Mary Paul, deserves special recognition. She was brilliant, extremely kind, and went out of her way to make me feel comfortable and at ease. I am very grateful for the extra time and care she gave me during a stressful moment.

From the reception team to the recovery staff, everyone deserves applause for the brilliant job they do and the effort they put into patient care. The warmth and professionalism of the entire team made a significant difference in my experience, and I am sincerely thankful to all.

Thank you for providing such excellent care.

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Responses

Response from Yvonne Bernard, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife 3 weeks ago
Yvonne Bernard
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife
Submitted on 29/05/2025 at 16:37
Published on Care Opinion at 16:37


Dear Ghazal

Thank you so much for your very kind words regarding your recent visit to the Regional Endoscopy Unit here at QMH.

I was pleased to hear that you found all the staff attentive and supportive during what you found was a very tense time which made your visit to the unit a pleasant one under our care.

I will pass on these kind words to all the team and especially to Mary Paul.

Once again thank you so much.

kind regards

Yvonne Bernard

Charge Nurse

Regional Endoscopy Unit at Queen Margaret Hospital

Ext 21126

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