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"Could not fault my care"

About: Exmouth Community Hospital / Minor injury unit

(as the patient),

At the end of May 25, the NHS 111 service sent me to the Exmouth Small Injuries Hospital for attention to a badly damaged toe.

From the moment I stepped through the doors I was treated superbly. From the receptionist onwards I was treated with pleasant courtesy ands humour. The medical attention I received was explained to me clearly and all options were explored. The minor operation which followed, after an xray, was performed by a team of people willing to listen to each other and explore ways of helping me.

I am so grateful for the care I received, Could your team at the NHS pass on my message to the hospital?

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Responses

Response from Fiona Heckles, Clinical Matron (Eastern Services), Minor Injuries Units and Walk-in Centre (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Fiona Heckles
Clinical Matron (Eastern Services), Minor Injuries Units and Walk-in Centre (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 30/05/2025 at 14:32
Published on Care Opinion at 14:32


Hi Adrian,

My name is Fiona, I am the Clinical Matron for Exmouth MIU. I want to start by thanking you for taking the time to provide this feedback. What a lovely read!

I am so pleased that you had such a positive experience with the wonderful team at Exmouth MIU, I will forward this on to the whole team. I do hope your toe is on the way to recovery.

Thanks again for your feedback, very much appreciated.

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