"Excellent care and service "

About: Priory Medical Centre Priory Medical Centre Warwick CV34 4UN

Posted via nhs.uk last month

I received excellent service and care on 28 May. I submitted an online consultation request before 08:00 and within about 15 minutes I received a call offering an in-person appointment at 10:20. The doctor saw me promptly. She was very thorough in her questioning and considered a range of possible diagnoses. She was also compassionate - I was clearly upset about the possibility of being seriously ill and because my mother had died last autumn. I left the appointment feeling reassured and less upset than when I had arrived at the surgery.

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Priory Medical Centre

Submitted on 13/06/2025 at 18:46

Published on nhs.uk at 18:46

Dear patient,
Thank you for sharing such kind and thoughtful feedback about your recent experience with us. I’m very pleased to hear that your consultation on 28 May was handled with both clinical thoroughness and genuine compassion — especially during what sounds like an understandably emotional time for you.
Your comments reflect the values we strive to uphold across the practice: timely access, careful assessment, and a human approach to care. I will make sure your feedback is shared with the GP and the wider team — they will be very grateful to know their work made such a difference.
Wishing you all the best, and thank you again for taking the time to let us know.
Warm regards,
Robert Massey-Ellis
Executive Director
Priory Medical Centre

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