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I couldn’t ask for a better delivery of service

Posted By Aquilado56

"I couldn’t ask for a better delivery of service"

About: Causeway Hospital / Accident & Emergency Northern Ireland Ambulance Service / Emergency ambulance response

(as a relative),

From the moment the ambulance crew arrived, Damian and Stephen could not have been more professional and treated my father with respect and dignity at all times and listened to me as dad’s main carer.

Following admission to ED and under the care of a wonderful Dr Stephen who took time to explain what was happening and what the plan was, but I have to give credit to the staff nurse who looked after dad overnight in ED whilst he awaited a bed on the main ward.

His name I believe was Joseph (I think) but he treated my father with such compassion and kindness and explained everything to him before he done anything (my father has late stage Alzheimer’s). Not only did he provide excellent care but he also took time to make sure I was also ok.  

Overall I couldn’t ask for a better delivery of service,  despite the ever demanding pressures that continue to erode this very busy department.

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Responses

Response from Neil Gillan, Co-Production & Partnership Lead, Quality, Safety & Improvement, Northern Ireland Ambulance Service last month
Neil Gillan
Co-Production & Partnership Lead, Quality, Safety & Improvement,
Northern Ireland Ambulance Service

Submitted on 02/06/2025 at 15:28
Published on Care Opinion at 15:28

picture of Neil Gillan

Good afternoon Aquilado56,

Thank you for taking the time to share your valued feedback. We are always grateful to those who share their experiences of the services they have received. It was heartening to learn of the professional approach displayed by Damian and Stephen. I would like to share your feedback with them and in order to locate them I would require the following information:


Date and approximate time of the incident The address the ambulance was dispatched to

If you are happy to share this information, I can be contacted at: Neil.gillan@nias.hscni.net

Best wishes

Neil

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Response from Victoria McCrory, Assistant Clinical Services Manager, Medicine and Emergency Medicine, NHSCT 4 weeks ago
Victoria McCrory
Assistant Clinical Services Manager, Medicine and Emergency Medicine,
NHSCT

Submitted on 03/06/2025 at 14:57
Published on Care Opinion at 14:57

Hello Aquilado56

My name is Victoria McCrory and I am the Assistant Clinical Services Manager for Causeway Emergency Department. I am sorry to hear that your father has recently been unwell and had to attend ED for assessment and treatment.

I am delighted to hear that whilst in the department your father had a positive experience and received an excellent standard of care. I am happy to happy to hear that your father was treated with compassion and kindness, with staff explaining planned care interventions to your Father.

Thank you for taking the time to provide this positive feedback. Compliments play a vital role in helping boost staff morale and reminding staff of the great care they provide despite the challenges they face.

I will ensure your feedback is shared with all staff in the department, particularly those whom you have kindly named.

I hope your father makes s strong recovery.

Yours Sincerely

Victoria McCrory

ACSM CAU ED

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