The RD&E Exeter hospital pharmacy didnt have enough of a medicine in stock, so we asked for the remainder to be sent to our more local pharmacy, which is only 12 1/2 miles away from us, as opposed to 23 miles to Exeter.
This apparently was cancelled and was never sent, as we discovered when we ran out of the stock they gave us and checked following an in person hospital appointment (on a Thursday). We had to ask for a new prescription, but as we only discovered the above after our appointment, the prescription could not be issued before we left hospital.
The following day (Friday) I asked by phone for the new prescription which I'd received confirmation of being provided to be sent to my local pharmacy, which apparently couldn't happen in time, but they arranged to send it to Sidmouth (11 miles away) for the Tuesday.
The specialist community nurse was arranged to be injecting the medication on the Wednesday at home. the medicine never made it to Sidmouth. I spent over an hour on the phone to discover the medicine had been randomly sent to Okehampton.
I was told that I would be unable to collect the medicine from the pharmacy at RD and E without a new prescription, which would have been impossible to get in time. They admitted it was supposed to have gone to Sidmouth but didnt know why it was sent there, but refused to issue it there and instead had I to drive 57 miles each way (plus pay for parking) to collect the medicine.
There was no apology, although they did hang up on me 3 times whilst trying to sort this out.
"Hospital Pharmacy causing distress and 107 mile round trip."
About: Royal Devon & Exeter Hospital (Wonford) / Pharmacy Royal Devon & Exeter Hospital (Wonford) Pharmacy Exeter EX2 5DW
Posted by neptunehr45 (as ),
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