My daughter had fallen on her wrist/hand in a swimming pool and we were unsure if it was broken. Triage occurred straight away once we’d booked into reception. We were seen not long after by a nurse (Shelley) in UCT who was really attentive and courteous towards us both. She was especially kind to my daughter, calming her nerves and speaking through what would happen next.
We were sent to radiology where a lovely Radiology assistance Kate helped us through to a separate waiting area ahead of some of the routine appointments. Kate was engaging, courteous and kind and took her time to make my daughter also feel at ease. She was so happy with all the care that she even braved it and went in the Xray room without me. I think this is all down to the staff being so amazing!
Going back to UCT Shelley saw us almost straight away and explained the Xray and what we needed to next. We left very informed and relaxed given my daughter had been quite stressed with the pain and injury.
Thanks so much everyone!
"My daughter's x-ray"
About: Lymington New Forest Hospital / Radiology Lymington New Forest Hospital Radiology Lymington SO41 8QD
Posted by Jd10025 (as ),
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