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"abysmal as usual"

About: Fittleworth Medical Ltd

The one thing you can say about Fittleworth is that they are consistent – consistently useless.

today (28th may) once again, I did not receive any notification from fittleworth confirming that the delivery was happening today. Nor did dpd send me any notification that the delivery was on the way. in addition, and once again, instead of sending the delivery to my default collection point – the local coop store, it turned up out the blue this afternoon. The irony is that my wife ordered some grocery items from a supplier that uses dpd to deliver and she got an email from dpd confirming that her order was being delivered today at a specific time and location and hey presto it was. perhaps it might be better if I used jars of mayonnaise in future instead of catheters.

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Responses

Response from Fittleworth Medical Ltd 3 weeks ago
Fittleworth Medical Ltd
Submitted on 29/05/2025 at 12:33
Published on nhs.uk at 12:33


Good afternoon,

Thank you for your review today, I am sorry it falls below the service we want to be providing. I believe our delivery specialist has been in touch with you to address your concerns and understand that the shipping label on our parcel needs your details on it to be able to deliver it as requested.

We are working to make sure this doesn't happen again and can only apologise it hasn't arrived as promised. Please do email us at talktous@fittleworth.com if you feel your concerns haven't been addressed as you had hoped.

Thank you,

Laura

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