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"My life has been changed"

About: Countywide Community Care Service Delivery Unit / Housing, Adaptations and Specialist Equipment

(as a service user),

I'd like to praise the hard work & dedication from this lovely lady; Karen  - Occupational Therapist.

After quite literally years of battling for a ceiling hoist in my bedroom (essential for me, as a non-ambulatory powerchair-user with a progressive condition), Karen worked incredibly hard to get this much needed piece of equipment.

It has taken over 5 months, due to delays & problems with Prism Medical, but Karen has remained consistent in her communication & in resolving recurrent issues. Without Karen, I 100% would not have this ceiling hoist!

She has, without doubt, changed my life.

She is genuinely caring, sympathetic, understanding, knowledgeable, professional and by far the best OT I have ever encountered (& I have met many!).

Having signed off today, I will be very sad to not see Karen anymore.

I have never before provided feedback, but I felt the need to make you aware of this lady and her dedication. She is more than an asset to your team!

Thank you Karen! So very much

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Responses

Response from Julia Pascoe, Housing, Adaptation and Specialist Equipment, Herefordshire and Worcestershire Health and Care Trust 4 days ago
Julia Pascoe
Housing, Adaptation and Specialist Equipment,
Herefordshire and Worcestershire Health and Care Trust
Submitted on 02/06/2025 at 11:24
Published on Care Opinion at 11:25


Hello,

Thank you very much for taking the time to leave feedback.

We are really pleased to hear that you were able to access the ceiling track hoist that you needed. Thank you for the kind words you have shared, this has been shared with Karen.

We wish you all the best for the future and thank you again for the feedback.

Housing, Adaptations and Specialist Equipment (Hase) team leader

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