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"Attitude of one member of staff"

About: University Hospital Wishaw / Endoscopy

(as a relative),

Accompanied my dad who is in his 80's for endoscopy.

Gave my contact details at front desk and dad was then called by nurse into side room to answer some questions. I went to accompany him but was told to wait outside unless dad couldn't speak for himself. However as I had list of meds required ( and as power of attorney for elderly relative) I expected to be involved. I had to give meds to nurse then leave.

Dad wasn't even asked if he wanted me there. I know this was not the procedure with a different nurse and different patients as I saw patients relatives being included. We then waited in another area before leaving him to get procedure.

It was quite embarrassing for me to have to walk back to seat and made me feel like I had been given a telling off for only accompanying relative. I know questions are sometimes personal but dad wasn't given option to include me, and there's aspects like meds he struggles with. It is important to involve the family and is comforting for patient too to have them there. Others were able to have this.

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Responses

Response from Angela Kennedy, Senior Charge Nurse, Day Surgery/ Endoscopy, NHSL last month
Angela Kennedy
Senior Charge Nurse, Day Surgery/ Endoscopy,
NHSL

Ward manager for Day Surgery and Endoscopy

Submitted on 03/06/2025 at 12:56
Published on Care Opinion on 04/06/2025 at 07:39


Dear 1sttimecomplainer,

I am sorry to hear of your experience when you brought your dad into our department for his endoscopy. Coming in for a procedure is often an anxious time for not only the patient but for family members as well especially when they are elderly. We aim as a department to be inclusive and often involve family members so I am disappointed to hear that you were not afforded this opportunity. I would like to apologise for the staff members attitude and the way that this experience has left you feeling. If you would like to discuss this further please give the department a call and we can arrange a time that would be suitable.

Angela

01698 366280

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