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First class care and attention

Posted By Deerpark

"First class care and attention"

About: St John's Hospital / Endoscopy

(as a service user),

Went for my third Colonoscopy, the Staff are always excellent.  They explained everything and made me feel at ease.  The care I received from start to finish was first class.   At the endoscopy it's self I was looked after and cared for throughout. 

The after care was provided by staff who were caring and acted professionally at all times.  Thank you to all for making my experience a good one, from start to finish.

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Responses

Response from Claire Withnell, Patient Experience Officer, Patient Experience Team, NHS Lothian 2 days ago
Claire Withnell
Patient Experience Officer, Patient Experience Team,
NHS Lothian

Submitted on 04/06/2025 at 15:10
Published on Care Opinion at 15:10

picture of Claire Withnell

Dear Deerpark,

Thank you for posting your kind words about the Colonoscopy department at St Johns on Care Opinion. Although it can be an anxious time attending for this procedure, I was glad to read that the staff provided you first class treatment and explanations throughout and afterwards, ensuring you had a good experience.

I have passed your feedback onto the management team for Colonoscopy to share with the staff, who will be delighted to receive it I am sure.

Best wishes,

Claire

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