"Not impressed."

About: Poplar Primary Care Centre Poplar Primary Care Centre Birmingham B14 7AG

Posted via nhs.uk last month

Wed.28th. May 09.30
I would have thought that a GP, having a patient appointment at 09.30 would arrive at Surgery in good time to set up his/her computer in readiness. Rather than appearing in the waiting room at 09.29 and facing an unfortunate technical failure that led to a lengthy delay. I had no choice but to re-schedule my appointment.

More about:

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Poplar Primary Care Centre

Submitted on 29/05/2025 at 09:12

Published on nhs.uk at 09:13

I'm sorry that you had to re-arrange your appointment (because you had another appointment to go to), and know that you spoke to the manager about this at the time.
The computer failed completely in the room you were due to be seen in (we are now waiting for it to be replaced), and so we had to find a new room for the doctor to work in, and download their user profiles to the new machine. This caused a 20 minute delay to the GPs clinic.
We are sorry for the inconvenience this caused you.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Not impressed.

"Not impressed."

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k