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"Poor organisation "

We received a cancellation for the feeding clinic and after changing our plans and travelling for 45 minutes, we turned up to be told we could not be seen by the lactation consultant. We were provided with a data form, however most of the information was irrelevant as it was our second child and we needed the assessment for tongue tie rather than advice for breastfeeding. After our daughter was born with jaundice and had undergone multiple rounds of light therapy, this was the last inconvenience we needed when all we required was the assessment.

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Response from Molehill Copse Clinic 2 days ago
Molehill Copse Clinic
Submitted on 04/06/2025 at 10:47
Published on nhs.uk at 10:47


Dear Anonymous,

We are sorry that you had cause to complain regarding your appointment at the feeding clinic.

We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so.

Best wishes,

Patient Advice and Liaison Service (PALS)

Kent Community Health NHS Foundation Trust

Tel: 0800 030 4550

Email: kentchft.PALS@nhs.net

Website: www.kentcht.nhs.uk

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