"No patient care"

About: Hammersmith Hospital Hammersmith Hospital London W12 0HS

Posted via nhs.uk last week

Visited UTC, the receptionist was unhelpful and having a very negative vibe when I am checking in.
She is giving the attitude that she doesn’t want to be there and commenting on some patient’s appointment with the patients were in the waiting area, while waiting for my turn to meet the triage .

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Hammersmith Hospital

Submitted on 28/05/2025 at 14:56

Published on nhs.uk at 14:56

Imperial College Healthcare NHS Trust is very concerned about your posting on NHS Choices and wishes to sincerely apologise to you for the poor experience you have had in the Urgent Care Centre at Hammersmith Hospital. PALS would really like to look into your concerns further. Please may I ask that you email PALS at imperial.pals@nhs.net or contact 0203 312 7777
Kindest regards
Karen Seward PALS Officer

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