"excellent care"

I would like to thank all the staff at Elmstead Day Unit, Colchester Hospital. I was admitted for day surgery and throughout the day my care was exemplary. All the staff were caring, communicated well and responded rapidly to any concerns, questions and needs. I felt safe and supported. Special mention should go to my named nurse on the day (and I hope she is able to see this as I understand I cannot name her); she was available from start to finish and this familiar face was reassuring. The unit itself was very busy but staff coped well with a high workload. They are to be admired for their calm professionalism. In such a busy environment everyone did their best to ensure each patient had appropriate privacy when needed. The environment was clean and I observed cleaning staff immediately cleaned the area when a bed was vacated.

Finally, although not members of the ward team I would also like to thank the staff member that took me down to surgery and who held my hand as I was given anaesthetic, managing to take my mind off the procedure about to take place. The recovery ward staff were supportive and sat with me as I regained consciousness.

The hospital is to be praised for the service it is providing on this ward.