"13 hours and waiting to be seen in A&E"

Good morning tigeryr66

Thank you for taking the time to post. We value and take on board all feedback from our service users. I understand that waiting a long time to be seen is worrying and it should not be the case. I want to assure you that as a team we do not deem this as an acceptable waiting time and it is frustrating for the staff and patients in the emergency department.

Every patient that comes to the emergency department is triaged and given a priority based on the Manchester triage score. Patients are then seen based on their priority and acuity.

Our Emergency Department is regularly overcrowded and cubicles are blocked with patients waiting for beds on the wards. Our team continually escalate this and prioritise care in a challenging environment.

To ensure the patients in the waiting room are monitored we have a nurse assigned to regularly check observations and provide any necessary pain relief and updates to those waiting to be seen. This means any deterioration in patients can be picked up and escalated.

Again I want to apologise for your negative experience and thank you for giving feedback. I hope that if you unfortunately ever need our services again that you do not have to endure an unacceptable waiting time.

Best wishes.

Jill Green.