Ambulance collected Mum from care Home & I accompanied her to A&E in the Ulster Hospital . We were greeted in triage by 2 lovely members of staff. I let them know my Mum has dementia & she was treated with great kindness. Bloods & assessment completed with no distress for Mum.
The staff looking after her on admission were also brilliant. I only remember Erin’s name , who not only cared for my mum but looked out for my elderly Dad too.
Mum was distressed for the initial, unsuccessful Xray. I accompanied her the second time. I sang with her for distraction. An A&E Dr, a lovely agency nurse and the radiologist Robyn all sang along to help Mum get through her Xray. Her discharge was then expedited and an ambulance picked her up with 45mins.
The staff, particularly those that helped Mum through her Xray, were so amazing. I told so many people how they went above & beyond.
I must also mention both ambulance crews, who were from the private sector. They were great with Mum and the quick responses made a huge difference to my Mums day.
Excellent care all day & a big thankyou from my family.
"Excellent care all day"
About: Northern Ireland Ambulance Service / Patient care services Northern Ireland Ambulance Service Patient care services Belfast BT8 8SG The Ulster Hospital / Emergency Department The Ulster Hospital Emergency Department BT16 1RH The Ulster Hospital / Radiology The Ulster Hospital Radiology Newtownards BT16 1RH
Posted by Citi (as ),
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