"Worst Surgery I have used in the Uk"

Unfortunately, this is the worst performing practice I have seen in the UK. I waited on phone for one hour before my call was answered. And when my call was eventually picked, I was told there was no booking space for me because they were fully booked. I requested to be booked for the following day or any other day in the week to save me the pain of waiting for another 1 hour, but the receptionist refused, advising me to either call 111 or go to pharmacy for possible assistance. It was like pushing me away when I needed them most. I was very disappointed.