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What a wonderful job they did

Posted By cetusmb79

"What a wonderful job they did"

About: Forth Valley Royal Hospital / Accident & emergency Scottish Ambulance Service / Emergency Ambulance

(as a relative),

My Nan was admitted to A&E following a bad fall at home. 

The paramedic crew were excellent with her and very efficient getting her seen to quickly. 

Michael, Stuart and Lisa were all excellent at putting her at ease and ensuring her pain was under control as much as possible. 

We are all very grateful to the role they played in getting her seen to quickly and efficiently.

We were in A+E the entire day to keep a close eye on her and have the appropriate investigation. 

I cannot fault the staff at all, they kept a close eye on her and reassured me regularly. 

I need to thank Hayley, Adele (both student nurse and HCSW), ANP Mags and Orthopaedic doctor Duncan. 

I was an anxious wreck however the staff were very attentive to both of us and I am so grateful to the excellent care they provided to my Nan and myself. 

What a wonderful job they did and I cannot thank and praise them enough. 

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Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service last month
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 10/06/2025 at 10:28
Published on Care Opinion at 10:28

Hi cetusmb79,

I'm really sorry to hear about your nan's recent bad fall and I hope she's on the mend now.

I just wanted to thank you for the very kind comments you made about our staff at the Scottish Ambulance Service who cared for her. This is great to hear. Our staff always really appreciate when patients and their families take the time to write in and say thank you, it means a lot to them.

Please pass on our very best wishes to your nan and thanks again.

Mark

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Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley 4 weeks ago
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley

Submitted on 11/06/2025 at 09:58
Published on Care Opinion at 09:58

Hello cetusmb79

Thank you for taking the time to share such lovely feedback about your Nan's experience in our Emergency Department. I am sorry to hear she suffered such a bad fall and sincerely hope she is recovering well. However I am heartened to hear that you both felt well cared for during your stay.

Feedback such as this is very much appreciated by our staff, who constantly strive to provide high quality care under extremely challenging circumstances. So thank you once again and I will ensure this is shared with the staff.

Take care

Kirsty

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