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Delivery of replacement equipment

Posted By birgit234

"Delivery of replacement equipment"

About: Countywide Community Care Service Delivery Unit / Worcestershire Community Equipment Service

(as a relative),

Immersive Reader

Took delivery of a seating cushion and a frame walker recently, this was organised by the Julie from the POWCH fall team.

A very lovely delivery driver, Sam, who went above and beyond to assist in the delivery. He gave me the new equipment for my elderly mother, and I asked if I could return the old walking frame, as the rubber stops on the two legs had worn down. We had a discussion, and we came to the conclusion, the rubbers could be replaced. So he kindly removed to rubbers from the new frame and attached to the old frame, perfect result, and it ment Julie doesn’t have to re-visit us to check the height on the frame.

10/10 for this result thanks to Sam, we need more people who, think outside the box!

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Responses

Response from Helen Wynne-Jones, Integrated Community Service Lead, Worcestershire Community Equipment Service and Worcestershire Wheelchair Service, Herefordshire and Worcestershire Health and Care Trust last week
Helen Wynne-Jones
Integrated Community Service Lead, Worcestershire Community Equipment Service and Worcestershire Wheelchair Service,
Herefordshire and Worcestershire Health and Care Trust

Submitted on 29/05/2025 at 15:56
Published on Care Opinion at 17:01

Immersive Reader

thank you for sending in your review, it really helps all in the team to hear the positives and that our service makes a real difference. we will thank Sam

  • 0 people think this response is helpful
Response from Liz Gilbert, Business and Administration Manager, Worcestershire Community Equipment Service and Worcestershire Wheelchair Service, Herefordshire and Worcestershire Health and Care Trust last week
Liz Gilbert
Business and Administration Manager, Worcestershire Community Equipment Service and Worcestershire Wheelchair Service,
Herefordshire and Worcestershire Health and Care Trust

Submitted on 29/05/2025 at 16:04
Published on Care Opinion at 16:04

Immersive Reader

Thank you for taking the time to share your story. I'm so pleased to hear that Sam was able to support you and Julie to reach such a simple, but valuable outcome. I'll pass on your thanks and praise to him and his supervisors.

  • 0 people think this response is helpful