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Explained the procedure in detail

Posted By STA76

"Explained the procedure in detail"

About: Victoria Hospital / Day Intervention Unit

(as a service user),

I was attending for an upper GI endoscopy. From the outset, I was put at my ease by Helen who welcomed me and explained the procedure in detail and answered any questions. Jen and her team doing the endoscopy were fantastic - I felt very confident in their hands. The whole visit was very efficient. The aftercare was great too. Thank you for the tea and toast. A great team - well done and thank you. 

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Responses

Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL, NHS Fife 2 weeks ago
Katie Black
Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL,
NHS Fife

Submitted on 29/05/2025 at 16:00
Published on Care Opinion at 16:00

DearSTA76,

My name is Katie Black, I am the Senior Charge Nurse in the Day Intervention Unit. Thank you for taking the time to feedback to us about your experience in our unit. We are really pleased that you found the team to be supportive, helpful and efficient. I will share your feedback with the team who will be really pleased to hear about your experience as they work really hard to ensure every patients journey is a positive experience.

We hope you are well, thanks again, Katie

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