"Blood Test"

I attended this morning (27/05/25) at 9.25 for a 9.30 appointment. At 10.00 am I spoke with reception and said this isn’t working! I had heard a gentleman come In significantly after me and said he had a blood test at 9.50. By the time I spoke with reception he had been for his appointment and left the surgery!

The lady on reception apologised and said she would contact who I was meant to be seeing! 20 more minutes elapsed and I managed to speak to another lady who I suspect was ‘management’ in some capacity. Who said the lady who has just gone in at 10.20 was the 9.20 appointment ( the first of the day) and I was next. I had been made aware that you had had an IT crash. The Lady I saw was very nice and apologetic., and at this point I left feeling generally sorry for the staff than annoyed. I then visited the Phsrmacy to collect my prescription that I had ordered on line the previous week. It was here I learnt that this IT problem existed since last Friday which then made me annoyed that your failure to solve a problem since last Friday was causing such disruption on Tuesday following! This is just not good enough!