"Very poor communication"

A close relation has was admitted some weeks ago. Attempts to get an update on his situation while visiting or by phone have been fruitless - one call back. Generally given an excuse (ward round, staff break, left on hold, and once told 'he's ok' ) and responses borderline rude. When visiting another patient was in pain and requested a nurse - told they were on a break. Nobody came. Half hour later I passed the nurses station - several there just having a chat. I get that the job is difficult and can be unremitting but, with the exception of one evidently caring nurse who seems to be given everything to do, one has the impression that patients are at the bottom of the list of priorities. Important to point out these are only fragments and hopefully do not reflect the overall picture. As no doctor has ever returned my call I am unable to comment on them.