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"Head injury and true compassion shown"

About: Craigavon Area Hospital / Stroke Care (Ward 3 Ramone) Daisy Hill Hospital / Emergency Department

(as a service user),

I had a bad fall and 2 days later suffered from double vision. I felt very scared.

I was treated initially in Daisy Hill A&E where i was treated as a possible stroke patient, I had an emergency CT- this was clear and then I was transferred by ambulance to Craigavon to Ramone 3 stroke unit while awaiting an MRI. Thank goodness this has also ruled out nerve or brain damage and I’m being discharged. I have to attend the RVH Belfast tomorrow for emergency eye appointment.

From the moment I entered each hospital I was treated with dignity and respect and was reassured at each stage of my treatment. I felt like I was important to each staff member and that they cared about my treatment. No question went unanswered. They were very attentive. As I was treated I encountered numerous staff members and everyone in every department was equally professional and caring and I felt like I was in safe hands.

On a side note the food was excellent- the choices were various and of high quality considering the volume of food which has to be produced throughout the hospital.

The ward was clean and re cleaned regularly by friendly team members.

I wish to express my sincere thanks for the care and treatment provided to me throughout my stay. The care and compassion shown by all team members helped alleviate my fears and make the process as pleasant as possible.

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Responses

Response from PA for Assistant Director of Functional Support Service, Executive Directorate of Nursing Midwifery, AHP’s and Functional Support Services, Southern Health and Social Care Trust last week
Submitted on 29/05/2025 at 12:37
Published on Care Opinion at 12:37


Dear Docloc45

Thank you for posting about your experience in Daisy Hill Hospital & Craigavon Area Hospital we do welcome all feedback to help us improve the service we offer.

I will pass your positive feedback regarding the food and cleanliness of the ward to the Catering & Domestic Services Team

Best wishes

Aideen Lappin

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Response from Timea McCullough, Clinical Sister on Acute Stroke Unit - Ramone 3, Medicine and Unscheduled Care Directorate, Southern Health and Social Care Trust last week
Timea McCullough
Clinical Sister on Acute Stroke Unit - Ramone 3, Medicine and Unscheduled Care Directorate,
Southern Health and Social Care Trust
Submitted on 30/05/2025 at 15:56
Published on Care Opinion at 15:56


Dear Docloc4,

thank you for your lovely feedback and we are delighted to hear about your positive experience in CAH Ramone 3 Acute Stroke Unit.

We wish you all the best and quick recovery.

Kind regards

Timea

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