My mother has been with this practice for 50 years or more ,as i was also growing up :) ,and my father who passed away 2 years ago !
My mother is 92 with vascular dementia !
I am not happy overall with how she is treated and the very poor customer communication with the care navigators :)
She receives prescription deliveries when she is attending an appointment!
As she was not home ,due to her appointment today ,why a courier tries to deliver is beyond me !
now we have to get it re delivered and pay !!
Also the feedback from the nurse that treats her leg ulcers etc is very poor ,she is being treated for this once a week and has “mrsa” also ,which is contagious!
It would be nice for better clarity given to me about how she is overall ,as i am the main contact for her .
Overall “the quality and reception staff are not great !!
"Poor Service overall"
About: Highcroft Surgery Highcroft Surgery High Street, Arnold NG5 7BQ https://www.highcroftsurgery.co.uk/index.aspx
Posted via nhs.uk
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