Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Lack of accessibility

Posted By yellowxn65

"Lack of accessibility"

About: Ards Hospital / Mental Health Outpatient Department

(as a service user),

I am sitting in the waiting room noticing that your survey for older patients is accessible by either scanning a qr code or reading a website address written in red type on a white background.

Many older people struggle with using qr codes. They are unused to using them and its hard to keep a phone steady enough if you have arthritis or parkinsons.

Red on white text is low contrast and hard to read with low sight.

Do better with accessibilty. Have paper copies. Don't let your feedback be limited to people with lower needs.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from David Wasson, Clinical Nurse Governance Lead, Mental Health, South Eastern HSC Trust 4 days ago
We are preparing to make a change
David Wasson
Clinical Nurse Governance Lead, Mental Health,
South Eastern HSC Trust

Submitted on 29/05/2025 at 19:54
Published on Care Opinion on 30/05/2025 at 09:58

Thank you yellowxn65 for taking the time to share your experience and for bringing this matter to my attention.

The South Eastern Trust welcomes feedback as a means of consistently learning and improving the service and care we provide. Your feedback will be logged and used as part of a continuous learning and improvement process.

So that sharing feedback is easy and accessible to everyone, there are a few different ways that people can share their story on Care Opinion. The 3 different options are:

1. Submitting Story Directly to the Care Opinion Website: This is the most common way that people share their story. People should simply go to careopinion.org.uk then click “Tell your story” and follow the simple steps. Staff members/volunteers are able to support someone through this process on request.

2. Filling in a free-post Care Opinion feedback leaflet: Most services that have a Care Opinion Subscription have access to a number of feedback leaflets. These leaflets are ideal for giving to authors who do not have internet access or do not feel confident sharing their story using the website. The feedback leaflet allows people to write (or draw) their story on the form, answer a few simple questions e.g. name of service and postcode, and then simply seal the leaflet and pop it in the post. The leaflets are posted to the Care Opinion offices where the Care Opinion team will add the story to the website on the story teller’s behalf, simple!

3. Phoning Care Opinion: For anyone who is unable to share their story via the website or feedback leaflet, they can phone the Care Opinion team. A member of the team will take the person’s story whilst on the phone, and then submit the story on Care Opinion on their behalf. The number to call is 0800 122 31 35).

Please be assured that your feedback has been shared with the Manager responsible for the Mental Health Outpatient Department. Arrangements are being made to ensure the most up to date posters are on display including updated 'Easy Read' posters for people with visual difficulties. The department is also sourcing 'tell your story freepost leaflets' for use and ensuring the Number to call is also on display.

Thank you again for taking the time to share your story.

Regards,
David

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k