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Poor service

Story from nhs.uk

"Poor service"

About: Old Coulsdon Medical Practice

Appointment for a blood test. Running 40minutes late with no communication or apology. When finally called in I let the nurse know it can be difficult to access my veins. Minimal effort was made and sent away within minutes saying they couldn't complete the blood test. I don't think sufficient effort was made due to them running late. Now having to wait several weeks for a new appointment. Very disappointed especially as I had to wait for so long with a newborn.

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Responses

Response from Old Coulsdon Medical Practice last month
Old Coulsdon Medical Practice

Submitted on 28/05/2025 at 09:40
Published on nhs.uk at 09:40

Dear Patient,

Thank you for your feedback. We are very sorry to hear about you poor experience, this is certainly not the service we aspire to deliver. We would appreciate the opportunity to speak to you to explore what went wrong and what needs to change to prevent this reoccurring. If you would like to contact the practice to arrange a meeting to discuss the issue raised, we would be more than happy to accommodate.

Kind Regards

Mrs S Ryan

Practice Support Manager

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