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"Outstanding level of care"

About: Golden Jubilee National Hospital / Cardiac Surgery

(as the patient),

Following a diagnosis requiring a triple heart bypass I was transferred from Monklands Hospital, Airdrie to The Golden Jubilee Glasgow for heart surgery late in March 2025.

From arrival and throughout my stay at Golden Jubilee the level of professionalism, care, competency and compassion was always evident and outstanding.

I was admitted to Ward 3 East prior to surgery then Intensive Care following surgery and then returned to Ward 3 East where I sent a further 5 days.

All the staff from the Surgical Team ( anaesthetist , surgeons ,theatre staff ) then, intensive care unit for one to one nursing and 24hours later to Ward 3 East.

Every member of staff involved in my care was truly exceptional following a vocation rather than just doing a job. There were however some staff from both nightshift and dayshift that deserve a specific mention Karen, Alison Elaine and Megan. There were some others who deserve to be singled out but I did not record their name, sorry.

Thank you especially to Mr Shaikhrezai and his surgical Team, ICU staff, and all Ward 3 East. You guy's are the best.

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Responses

Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 7 hours ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee
Submitted on 02/06/2025 at 16:07
Published on Care Opinion at 16:07


Dear McGuigan

Thank you for taking the time to post your lovely comments on Care Opinion regarding your recent surgery and care at NHS Golden Jubilee. What a worrying time this would have been for you. It is lovely to read your comments regarding all the staff that you came into contact with you during your care. All staff pride themselves in delivering the highest care possible and will be delighted to read your post. I will pass this onto all the teams mentioned but in particular Karen, Alison, Elaine and Megan.

I do hope you continue to recover well from your surgery.

Regards

Paula

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