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Exceptionally kind and empathetic

Posted By Kneepain

"Exceptionally kind and empathetic"

About: Antrim Area Hospital / Accidents & Emergency

(as the patient),

I unfortunately injured myself playing football and presented to ED.  The staff from front door to assessment were excellent. The thoroughness of the doctors looking after me and the physio assessment by Glen was superb. Really appreciated the explanation and onward referral. They were all exceptionally kind and empathetic. 

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Responses

Response from Janice Russell, Clinical Lead Acute Physiotherapist, Acute Physiotherapy Services, NHSCT 6 days ago
Janice Russell
Clinical Lead Acute Physiotherapist, Acute Physiotherapy Services,
NHSCT

Submitted on 30/05/2025 at 08:50
Published on Care Opinion at 08:50

HI

My name is Janice Russell and I am the physiotherapy manager for the hospitals in the Trust

Thank you for taking the time to write such positive feedback. All staff in ED work under a continuous pressure but do strive to provide an excellent service for their patients. I will be sure to share this feedback with Glenn.

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