"A text message received"

My Mother had a CT scan in STH on a Tuesday.  On the following Saturday she received a text message to say she had an urgent appointment with neurosurgery in the Belfast Trust.

This was understandably very upsetting and confusing.  The text message was sent on a Saturday over a bank holiday weekend so she could not contact anyone for further info. until today.

This form of 'communication is a disgraceful way to treat an elderly woman who is already very scared.

She deserves a telephone call with an apology and an explanation of what the CT result is and what is meant by the text message.