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Excellent care

Posted By Granny K

"Excellent care"

About: Scottish Ambulance Service / Emergency Ambulance University Hospital Hairmyres / Emergency Department

(as a relative),

Attended A&E at Hairmyres Hospital with my elderly father and received excellent care.

The two ambulance technicians, Derek and Brian, were professional and extremely helpful- even bringing us tea and sandwiches and chatting to my dad as we waited. 

He was triaged promptly and was subsequently given excellent care by Linzi the PA- who will make an excellent doctor.

Special mention to Colleen and the other CSW who took dad’s blood- both compassionate and efficient.

We’re so grateful to all who helped in busy and difficult circumstances and resulted in dad going home and us feeling reassured.

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Responses

Response from Lise Axford, Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire last month
Lise Axford
Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 31/05/2025 at 13:20
Published on Care Opinion at 13:20

picture of Lise Axford

Dear Granny K

Thank you for taking the time to feedback on the care your father received during his recent attendance to the A&E department. I am pleased to read that your father was promptly triaged and then seen by PA Linzi.

Your comments will be shared with Linzi and Colleen who will very much appreciate your kind words. Thank you

Feedback is important to us all and will be shared with the wider team. I am sure my Scottish Ambulance Service colleagues will also link in with their staff Derek and Brian.

It is good to see that your dad was able to get home, however I also understand what a difficult and worrying time this must have been for all of you.

My best wishes are extended to you all

Lise

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 3 weeks ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 10/06/2025 at 10:14
Published on Care Opinion at 10:14

Hi Granny K,

I see my colleagues from NHS Lanarkshire have already responded to your wider comments but I just wanted to also thank you for your kind comments about our staff at the Scottish Ambulance Service. Your feedback is much appreciated.

It is great to see that your father was so well cared for and I hope he is doing a bit better now.

All the best

Mark

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Granny K (a relative)

Thank you Mark for your kind wishes. Your staff were so professional but caring and considerate too. My father has dementia and they treated him with respect and understanding. Thanks again to Derek and Brian.

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