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Boundless empathy and kindness

Posted By Andychr25

"Boundless empathy and kindness"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Trauma & orthopaedics

(as a service user),

I was admitted with a serious leg wound following a motorcycle accident.

Doctors and nurses were immediately in attendance with reassurance and timely information throughout the triage process. Special mention to nurse Louise (who bought me two chocolate bars with her own money), Aurora and doctors Andrew for his brilliant needlework and Spanish Doc, whose name I missed… so sorry.

Once my wound had been cleaned and stitched in advance of surgery, I was moved to Ward 33. All the staff here showed boundless empathy and kindness and offered help at every turn. Their approaches were professional but friendly and collectively they kept my spirits up before, during and after surgery.

Special mentions to Alison, Emma, Mora, Mica, Elinor (dream big) and the nice cleaning lady. Everything was superb and I am proud to know you all.

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Responses

Response from Leigh Fotheringham, Charge Nurse, Ward 33, NHS Fife 2 weeks ago
Leigh Fotheringham
Charge Nurse, Ward 33,
NHS Fife

Submitted on 27/05/2025 at 18:35
Published on Care Opinion at 18:35

picture of Leigh Fotheringham

Dear Andychr25,

Thank you for taking the time to share your recent experience with us in ward 33. We appreciate all patient feedback, as this allows our team to reflect on our service delivery and make changes to improve the service.

I am delighted to hear that the staff from all departments were kind and helpful and will be sure to let each of them know. They will be pleased to hear they've had such a positive impact on your healing journey.

I wish you well in your healing, take care.

Leigh Fotheringham

Charge Nurse

Ward 33

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lauren Harris, Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency, NHS Fife 2 weeks ago
Lauren Harris
Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency,
NHS Fife

Interim Senior Charge Nurse & Clinical Nurse Educator

Submitted on 27/05/2025 at 19:48
Published on Care Opinion at 19:48

Hello Andychr25,

Many thanks for taking the time to send in the excellent feedback of the treatment you received from the staff within the Emergency Department (ED) glad to here you were treated with kindness and professionalism.

I will forward on your appreciation to all the staff involved in your care.

I hope you are are well on the road to recovery and thank you again

Lauren

Senior Charge Nurse

ED

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