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"Maternity care"

About: Maternity / Home from Home Maternity / Labour Ward / Delivery Suite Maternity / Maternity Ward

(as a service user),

I would like to thank all of the maternity staff at the Ulster and in community. From start to finish during my pregnancy I was well cared for, listened to and felt respected in my decision making. 

My birth didn't go as I had hoped, resulting in failed induction and an emergency c section, but throughout the 4 days in Ulster all the midwives continuously tried to get me back on track to birth in home from home, and when it was clear I couldn't they tried their best to give me some elements of that experience in the labour ward instead. Throughout the induction process the midwives listened to me and helped me make informed decisions about my care. A particular thank you to Megan, Claire, Lisa and Rae who were my primary care across 3 days. 

The surgeons and particularly anesthesiologist Andrea were very kind throughout my surgery, kept me talking and occupied and my daughter was born safely to my wedding song.

After my surgery I was extremely exhausted and distressed that I unable to properly care for baby due to the sedation, but the midwives and nursing support staff ensured she was cared for and safe, giving me support when I needed it most. 

They worked hard to get me discharged quickly, explained all my follow up care and what to expect and made sure I knew how to access support once I went home. 

What could have been a very traumatic and scary experience for me was made as positive as possible due to the care I received from the staff. While I didn't get the birth story I hoped for, I was well supported throughout a difficult experience and can't thank them enough for getting my stubborn daughter here safely. 

My only criticism is that after the surgery I was very vulnerable. I had had 4 hours' sleep in 3 days and was physically unable to move. I struggled to hold my baby and give her basic care. As my surgery was late (arriving to the maternity ward at midnight) my husband was sent home at 1am, leaving me and my baby in a very difficult and fairly dangerous position which I found quite traumatic as I was trying to force myself to stay awake and comfort my crying baby while under the effects of sedation.

If it weren't for the support of the staff overnight it could have been a very different outcome. In situations like this maybe it would be beneficial for partners to have extended visiting or able to stay overnight to provide care. 

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Responses

Response from Sarah McKevitt, Lead Midwife, Woman & Acute Child Health - Maternity, South Eastern Health and Social Care Trust 3 weeks ago
Sarah McKevitt
Lead Midwife, Woman & Acute Child Health - Maternity,
South Eastern Health and Social Care Trust
Submitted on 09/06/2025 at 11:20
Published on Care Opinion at 11:20


Dear phasegr46,

Thank you for taking the time to post this positive feedback. I hope you have made a full recovery from your caesarean section and both you and your baby are doing well.

We are delighted to see that throughout your pregnancy you felt supported and cared for and your decisions were respected. I am sorry to hear that your initial preference to birth in HFH was not possible but thank you for acknowledging that the labour ward team helped to provide you with elements of HFH care. I will pass on your kind words to the teams involved in your care in particular to Megan, Claire, Lisa and Rea who provided you with such excellent care and to the maternity ward team who ensured that you received the follow up care you required. Providing individualised care is important and simple touches like playing your wedding song can make the birth of your baby more memorable.

We appreciate your feedback relating to extended visiting for partners. We are currently revising our visiting guidance and we take your comments on board. Being new parents can be an anxious time for parents and we would like to acknowledge the support that partners can bring.

Once again I would like to thank you for posting this feedback. It is important to us that everyone who uses are service has a positive experience in our care,

Kindest Regards

Sarah

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