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This service and this team are truly unmeasurable

Posted By Scotswoman

"This service and this team are truly unmeasurable"

About: Nairn Town and County Hospital / Weight Management

(as a service user),

I have been attending the Dietician, after the original appointment, where I actually left, though emotional, I felt seen and heard. Every interaction with this team, from Debs to Mairi, has been an absolute pleasure. I now see things through a completely different point of view and have learnt some amazing skills and tools to allow me to opportunity to succeed. I feel that without this service I would be extremely depressed, and feel like I had no options. Thank you so very much, this service and indeed this team are truly unmeasurable. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland 2 weeks ago
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 19/06/2025 at 08:23
Published on Care Opinion at 08:23

picture of Sylvia Fraser

Dear Scotswoman

Thank you very much for your lovely post highlighting your experience with Dietetic services at Nairn Town & County Hospital.

I am delighted to hear you have received such good care from both Debbie and Mairi.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your feedback to the service and asked that managers share this with the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve, and I trust that should you have need of our services in the future your experience will be just as positive.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia

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