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"Outstanding service"

About: Forth Valley Royal Hospital / GP Out of Hours Forth Valley Royal Hospital / Surgical Assessment Unit

(as the patient),

On a Sunday late May I had a phone conversation with Christopher before receiving an appointment for out-of-hours care. From the receptionist to the healthcare assistant and Nurse Practitioner Nicola, who conducted my assessment, I experienced nothing but care and compassion. The exceptional support I received ensured I was directed to the appropriate ward for my procedure, and I was home within nine hours of my initial appointment.

I want to thank the entire out-of-hours team and the Surgical Assessment Unit (SAU) for their outstanding service, especially Christopher and Nicola based in out of hours who were incredibly kind and helpful. Thank you!

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Responses

Response from Andrew McCall, Service manager, Out of Hours, NHS Forth Valley less than an hour ago
Andrew McCall
Service manager, Out of Hours,
NHS Forth Valley
Submitted on 06/06/2025 at 11:10
Published on Care Opinion at 11:10


Good morning Emma2348

Thank you for taking the time to share your experience of your recent visit to Out Of Hours, your feedback is valued and important to us as we continually strive to further develop the service and care we provide.

I was sorry to hear you were unwell that required you to visit OOH leading to an onward referral to SAU for a procedure however was encouraged to hear that you experienced care and compassion from the team along with exceptional support that led to you being directed to SAU to receive the treatment you needed.

I will pas on your feedback to Christopher, Nicola and the whole team as I know they will value and appreciate your comments.

I hope and trust you are feeling better and recovering well following your procedure

Regards

Andrew McCall

Service Manager

OOH

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Response from Donna Calder, Senior Charge Nurse, Ward B12, FVRH less than an hour ago
Donna Calder
Senior Charge Nurse, Ward B12,
FVRH
Submitted on 06/06/2025 at 11:30
Published on Care Opinion at 11:30


picture of Donna Calder

Thank you Emma2348 for your kind words and taking the time to write about your experience.

I do hope you remain well and I will happily share your experience with the team.

Best Wishes

Donna Calder

SCN

SAU

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