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"The whole service has been great"

About: Tayside Podiatry Services / Podiatry Children's Services (Tayside wide)

(as a parent/guardian),

My daughter was seen twice at the children's podiatry service based in Broughty Ferry Health Centre, the 2 different nurses she saw while there were both friendly, professional and kept her informed and involved throughout her appointments, explaining that she she may need to have the partial nail avulsion. 

Eventually her treatment did lead to her having to have this procedure done, although she was happy to do this she was very nervous on the day, particularly about the anaesthetic and Elaine and her colleague kept my daughter calm and chatting about other things to distract from what was going on after explaining what she was going to be doing. Once the hard part was done, she had loads of praise from both ladies which went a long way to helping settle her nerves! 

The whole procedure went really well and all aftercare fully explained. Two weeks on from treatment and everything is looking good but we have the information of where to seek support if needed.

Overall, the whole service my daughter has received over the past few appointments has been great and we couldn't fault the team that she dealt with. 

All 3 ladies that were involved over her appointments were great and although she is a "child" they spoke directly with my daughter about her health care and the treatment and didn't disregard her because she is a "child".

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Responses

Response from Hollie Dalgarno, Podiatry Operational Lead, Podiatry, Perth and Kinross Health & Social Care Partnership 4 days ago
Hollie Dalgarno
Podiatry Operational Lead, Podiatry,
Perth and Kinross Health & Social Care Partnership
Submitted on 29/05/2025 at 13:09
Published on Care Opinion at 13:09


picture of Hollie Dalgarno

Thank you for taking the time to share this thoughtful and detailed feedback. I am really pleased to hear that your daughter received such compassionate, professional care throughout her appointments with Podiatry.

It is lovely to hear how Elaine and her colleague helped ease your daughter’s nerves during what can understandably be a daunting procedure. As a department we strive to ensure we deliver a person-centred approach to our care; it is clear that the team's ability to communicate directly with your daughter, involve her in her care, and provide reassurance made a real difference to her experience.

I am also glad to hear that the procedure went well and that you felt well-informed about aftercare and where to seek support should it be needed.

I will make sure your kind comments are passed on to the team involved—they will be delighted to know their efforts had such a positive impact. Thank you again for your feedback, and we wish your daughter well with her recovery.

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