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"Continuity of care"

About: Royal Alexandra Hospital / Endoscopy

(as a carer),

My husband was sent for an endoscopy in late January when they took 18 biopsies from his upper and lower esopaghus. This was followed up by another camera test(pushing the camera up through his nose and down that way) this second test created cause for concern by the administering nurse, who was going back to the consultant to follow this up. 

These symptoms have caused weight loss, extreme pain and a choking sensation with an inability to eat or drink.

We were told these results would take 12 weeks to collate and to contact after this time if we hadn’t heard anything. We waited the 12 weeks and were then told results weren’t in, try next week. We did this for the next few weeks to be told the test results were all missing. 

A complaint was registered with NHS and we should have had a response by later on in May 2025. 

No response has been received!

Absolutely shocking lack of care in a situation where intervention is critical. 

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 hours ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 06/06/2025 at 12:17
Published on Care Opinion at 12:17


picture of Nicole McInally

Dear Fifiod

Thank you for getting in touch via Care Opinion. Please accept our apologies for the distress and frustration both you and your husband have endured throughout this process.

As Care Opinion is anonymous, can you please contact us with your husband’s personal details (his name and CHI number or date of birth) and we will provide you with an update. Can you please email: ggc.patientexperience@nhs.scot? (It would be helpful if you could include the reference no: 1361985)

Thank you

Nicole

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