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"The whole team treated me with VIP service"

About: Victoria Hospital / Endoscopy

(as the patient),

I recently attended the hospital for a Colonoscopy. I was attended to by Dr Gilmour and Consultant Robertson. In addition I saw several nurses and combined the whole team treated me with VIP service. Michelle and Betty in the theatre were very attentive.

I have undergone this procedure several times times since my twenties and always found the care team to be great, but this time everyone involved were superb and I thank them all sincerely for their skills, patience and amazing understanding on my behalf.

The unit as a whole is the shining star of the hospital and I feel very fortunate for the care given. Saturday is the perfect day for such procedures as patients are able to access/depart the hospital far easier than weekdays and it’s one thing less for me to worry about.

Thank you everyone involved and I am eternally grateful for all of you.

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Responses

Response from Katie Black, Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL, NHS Fife last week
Katie Black
Senior Charge Nurse, Day Intervention Unit, endoscopy, interventional radiology, day surgery, SEAL,
NHS Fife
Submitted on 28/05/2025 at 11:56
Published on Care Opinion at 11:56


Dear aurigapk55,

My name is Katie Black and I am the Senior Charge Nurse in DIU. Thank you very much for taking the time to feedback to us about your experience in the unit. We are so pleased to hear that everything went well and you felt like a VIP during your time with us. I will share your feedback with all member in the unit who will be really appreciative of your kind words and acknowledgement of their hard work and dedication. Hope you are now well at home, thank you, Katie

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