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Receptionist

Story from nhs.uk

"Receptionist "

About: Cumberland Centre

I went to the cumberland centre today with an appointment for an xray. I was greeted by a hostile, rude receptionist. I was quite shocked and taken aback with regards to their manner.

Nothing untoward was said but the way I was greeted was unsettling.

I attended on 24th May at 11.45.

He was probably aged 40. Light brown hair and glasses.

I felt dissapointed and uncomfortable.

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Responses

Response from Cumberland Centre 5 days ago
Cumberland Centre

Submitted on 02/06/2025 at 15:37
Published on nhs.uk at 15:37

I am so sorry that your attendance at Cumberland UTC was not to the standard we aspire. We understand this is unacceptable and we deeply regret that it affected your experience, we will investigate this issue and will rectify any issues identified.

Many thanks

Zoe Vanstone

Deputy Service Line Manager

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