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Waited 9.5hrs to be told nothing we can do

Posted By 36_Vix

"Waited 9.5hrs to be told nothing we can do"

About: Gynaecology / Gynaecology Suite

(as the patient),

The staff at Ninewells Hospital have always been amazing—caring, professional, and clearly doing their best under pressure.

We were welcomed onto Ward 36, where there was ample space and the team made us feel at ease.

However, the doctors seemed incredibly stretched, constantly on call for emergencies and covering multiple wards. This led to a lot of stress and unnecessary delays.

A simple suggestion to return in the morning for a scan could have saved hours of waiting around. Time management and better triaging would really help make the experience smoother for patients and ease the burden on already overworked staff.

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Responses

Response from Claire Wright, Charge Nurse, Gynaecology Suite, Ninewells Hospital, NHS Tayside 4 months ago
We are preparing to make a change
Claire Wright
Charge Nurse, Gynaecology Suite, Ninewells Hospital,
NHS Tayside

Submitted on 30/05/2025 at 05:21
Published on Care Opinion at 09:20

Hi 36_vix

Thank you for taking the time to give feedback, we genuinely value and read all responses we get!

I am sorry to hear of your extended wait. I will look into adjusting our triage process to make use of appointments in our assessment areas when they are open, as spaces allow.

If you would like to discuss this, or any other matter regarding your time with us, please get in touch with the ward.

Thanks again

Claire

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Response from Claire Wright, Charge Nurse, Gynaecology Suite, Ninewells Hospital, NHS Tayside 2 months ago
We have made a change
Claire Wright
Charge Nurse, Gynaecology Suite, Ninewells Hospital,
NHS Tayside

Submitted on 21/08/2025 at 18:29
Published on Care Opinion on 22/08/2025 at 08:53

Hi again 36_vix

I hope you are keeping well and have had more positive experiences along your journey.

As a result of your feedback, we have been trying to offer more patients the opportunity to take appointments within working hours, where it looks likely there will be an extended wait, and their health and wellbeing allows it.

This is a work in progress, and we are still cascading this through our team. We acknowledge that we still have work to do to improve patients' experience within our emergency triage service, but we are pleased to be able to make adjustments as a result of your feedback.

Thank you again for taking the time to feedback your experiences with us!

Claire

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