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Patient, kind and supportive

Posted By Ralph0603

"Patient, kind and supportive"

About: Victoria Hospital / Out of Hours

(as the patient),

Feeling unwell and went to out of hours. Was seen quickly by Jen (Health Care Support Worker) who was patient, kind and supportive, making me feel at ease. 

I was then seen by Leanne (Nurse) who was also very kind and supportive. 

Feeling much better now thanks to their support. 

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Responses

Response from Fran Simpson, Lead Nurse, Urgent Care, NHS Fife last week
Fran Simpson
Lead Nurse, Urgent Care,
NHS Fife

Submitted on 29/05/2025 at 13:28
Published on Care Opinion at 13:28

picture of Fran Simpson

Good Afternoon Ralph0603

Thank you so much for taking the time to provide us your valuable feedback.

I do hope you are feeling better now and I am heartened to read that you were treated with kindness and put at ease during your consultation. This is so important to enable a positive outcome.

I will share your story with the team, and I am sure they will be delighted.

Best Wishes

Fran

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