"Horrible and Inhumane"

Tell me why for one why there are visiting hours on the maternity ward. Tell me secondly why when you ask an operator on the phone what to do they laugh and tell you bluntly there's nothing they can do and it "depends what mood they are in" whether you can stay with your newborn!!!!!! Inhumane and Cruel. No wonder the cqc rating is so low, maybe if the staff put in effort and care it would be higher. But no, all they care about is getting off the phone and dismissing as many things as they can. Absolute trainwreck of a place needs sorting out quick! Didnt get the name of the staff member on the phone but a male receptionist, after I'd mentioned the newborn, laughed and proceeded to tell me that it depends what mood they are in whether you can stay and be with them!!!!!! I'd like an actual reply too not an automated one!