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Great service

Story from nhs.uk

"Great service"

About: Dr G Horton's Practice

Woke up in the morning found a lump in my breast. Called the surgery and although they were out of morning appointments the receptionist advised me to use the online service as the doctor would call me back and may be able to see me that day.

I used the online service and was called back within the hour. Spoke to the doctor who asked a few simple questions and then asked me to come into the surgery so he could examine me at 10:45 only 45 mins later.

Everyone is spoke to was professional and reassuring. GP referred me straight away to the hospital but reassured me as much as possible.

I've used the online service twice in the past 6 months and both times the service has been quick and professional.

Thank you

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Responses

Response from Dr G Horton's Practice 3 weeks ago
Dr G Horton's Practice

Submitted on 27/05/2025 at 13:30
Published on nhs.uk at 13:30

Dear Valued Patient,

Thank you so much for your positive feedback which I will share with the GPs and all the staff at College Road Surgery. We are glad you are happy with the service(s) at College Road Surgery. We strive to provide high quality, compassionate, patient focused care in a safe, friendly environment. Even during these difficult times we have tried our best to deliver the same high quality of care and appreciate your comments, appreciation and recommendation.

Yours sincerely,

Roy Sellarajah

Practice Manager

(On behalf College Road Surgery)

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