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All the staff go above and beyond

Posted By Chlo96

"All the staff go above and beyond"

About: Maternity Care / Antenatal

(as the patient),

I just want to say a massive thank you to the wonderful midwife Rachel who took amazing care of me after an overwhelming day being admitted to hospital from a growth scan. She was amazing and so supportive throughout all the information given. I just want to say thank you for her time and care. All the staff go above and beyond, and thank you to Cathy for the best cup of tea and toast… it really made me feel so much better!

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 30/05/2025 at 15:32
Published on Care Opinion at 15:32

picture of Jennifer Montgomery

Dear Chlo96,

Thank you for sharing your experience in Antenatal following a growth scan.

What a worrying time this must have been for you and I am delighted that Rachel took such good care of you, supported you and gave you some reassurance while you were processing difficult information. I agree that there is nothing better than the tea and toast in the maternity department!

I will ensure your kind words are passed on to Rachel and Cathy who I am sure will be over the moon to hear your kind words and when shared with the wider team, will give everyone a real boost.

I wish you all the best for the remainder of your pregnancy.

Best wishes,

Jenni

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